Thank you for choosing our product. We are committed to providing high-quality goods and hope you are satisfied with your purchase. If you are not completely satisfied with your purchase, we offer the following refund policy:
- Refund Request Period
Customers can apply for a refund within 30 days of receiving the goods. Refund requests submitted after this period will not be accepted. - Refund Conditions
All returned goods must be in unused condition and should be fully accompanied by their original packaging, labels, and all accessories.
If the goods are damaged or defective during transportation, customers should contact us immediately upon receipt and provide relevant proof.
- Refund Application Steps
Please contact our customer service team, explaining your refund request and the reason for the refund.
Provide your order number and photos of the goods (if applicable).
Once your refund request is confirmed, you will receive return authorization information and the appropriate return address.
Please return the goods as instructed and ensure you retain proof of mailing.
- Refund Processing Time
We will process the refund within 7 business days after receiving the returned goods and confirming that they meet the refund conditions. Refunds will be returned via your original payment method. Processing time may vary depending on your payment service provider. - Shipping and Additional Fees: Return shipping costs are borne by the customer unless the goods are damaged or incorrectly shipped.
Refunds for all promotional and limited-time discount items will be calculated based on the actual purchase amount.
- Special Circumstances: Some items may not be eligible for return. Please review the specific refund policy for each product before purchasing.
If you have any questions, please feel free to contact our customer service department. We are happy to assist you! Thank you for your support and understanding.